Customer Testimonials
Pulled in the dealership after a flat on our F150 Platinum without an appointment and was promptly greated by a friendly service employee. They took our truck in immediately and fixed our tire and put our spare back. All done as courtesy. We appreciate your kindness and hope the locals appreciate the great people that work here Traveling from Michigan...Thanks again, The senior mafia
5 stars for Sly. He’s always taken care of our vehicles - gone above & beyond for us
I responded to an online ad, and Adam and Stephen worked with me to close the deal remotely. I was really impressed with how smooth the process was. They moved things right along, answered all of my questions, made the car available for a 3rd party inspector, and were never pushy or difficult to deal with. I had a great experience, and would happily do business with them again any time.
I purchased a car based on an online ad, and would happily work with Byers Ford again. Adam was easy to work with, and confident about what needed to be done to close the deal remotely. I ordered a 3rd party inspection, and Adam helped get that done without any issues. Similarly, Steve was easy to work with, and walked me through signing all of the necessary paperwork. I'm very happy to have been able to purchase the right car at the right price even though it was far from home!
Great buying/selling experience; Nick was phenomenal!
They are great to work with. They went out and found the exact F250 that I was looking for. When I came in to do the test drive and purchase, it was very easy and did not take long to get my new truck and get out the door! Great place to buy a Ford.
I recently had the pleasure of purchasing a 2023 Ford Bronco from Byers Ford, and I couldn’t be more thrilled with the experience, especially since I made the purchase on a Sunday! From the moment I arrived, I was greeted by a welcoming team that made me feel right at home. Despite it being a Sunday, the staff at Byers Ford were fully engaged, offering exceptional service and answering all of my questions without hesitation. My sales representative, Jeff Ashbrook, was outstanding—he was knowledgeable, patient, and made sure I understood all the features of the Bronco. He was never ...
Best dealership by far. First started working with them when I needed emergency service on my 2020 explorer when another dealership in Columbus dropped the ball. Service department was top notch. So I decided to purchase my 2025 explorer from them. Wesley was my salesperson. Wesley is someone you can trust and I liked working with him. Nothing but a great experience. So I purchased the Mach e from Wesley. Couldn't ask for a better experience again. The whole buying experience was great both times from Wesley to the Finance manager Steve. They make you feel important and at home. This ...
I have had both my Fords serviced here and recently purchased a Ford F-150 here. I have dealt with many dealerships over time and I can say the people, the service, and lack of pushiness I have experienced here have been so appreciated. A shout out to Jeff Ashbrook for excellent service and a demeanor that made me feel my business is valued.
The entire staff treats you like family and works hard to get you what you want.It was a pleasure to meet everyone there..!!
Mark and Bill were great to work with and having the CarFax report available online for your used car inventory was the reason I went with your dealership. Thanks all!
Mark Morgan was great salesman , answered all my questions! My Truck had to go back into service because the actuator and a connector were bad service rider Carson was great answered all my question and so was the technician. Thank you very much!
Just bought a new truck from Byers, and I have to say, the whole process was absolutely stress-free. From browsing their website to driving off the lot, everything was smooth and easy. Their website made it super simple to check out inventory and get a feel for pricing ahead of time. When I showed up, the sales team was awesome—friendly, helpful, and never pushy. They took the time to answer all my questions and really made sure I was getting the right truck for me, without any of that typical dealership pressure. The best part? The negotiation process was ...
Just bought a new truck from Byers, and I have to say, the whole process was absolutely stress-free. From browsing their website to driving off the lot, everything was smooth and easy. Their website made it super simple to check out inventory and get a feel for pricing ahead of time. When I showed up, the sales team was awesome—friendly, helpful, and never pushy. They took the time to answer all my questions and really made sure I was getting the right truck for me, without any of that typical dealership pressure. The best part? The negotiation process was ...
As many know, shopping for a vehicle has its challenges however when we talked to Mark at Byers, he made the process seamless. He was extremely helpful. He wasn't pushy making the process less stressful and actually enjoyable. Ask for Mark, he was amazing!
Easy, efficient and friendly to do business with. This was the 4rth car from Byers and it has always been a good experience.
Very easy, seamless fast process. Everyone was very friendly and helpfull. Will definately be buying my next vehicle from Byers Ford !
Nick and everyone at Byers Ford was a pleasure to work with. Communicated well and very timely.
Amazing, courteous fair and very professional. Got every penny for my financed trade. I will absolutely be back when I need another vehicle.
There is nothing negative to say, I got everything I wanted for my financed trade. I got gap coverage and still was under my monthly payment budget. Their cars are very well taken care of and every person there is professional and courteous. Want a Ford, this is the place. Will be back for anything I need in future.
Second time buying from John at Byers Ford in Delaware, and another great experience!
I went back to this shop a couple weeks after my original inspection and work and this time really soured me on the place. Perhaps naïvely, I expressed that I had an active warranty this time around and hoped my issue could be resolved for no more than my deductible. Lo and behold the ONE service they recommended and pushed hard for was a battery replacement, a maintenance item which, of course, is not covered (and was checked in my initial inspection from this place less than a month ago). The problem is that in all of the back ...
STAY AWAY! I trade cars a lot. I have bought over 35 cars in the last 30 years. I trade-in my car every year, sometimes twice per year. I have never been lied to and talked down to like this from any dealership before. Byers Ford had a Jeep I wanted to buy. They emailed me a fair price. I logged onto THEIR website, I accurately and honestly entered my trade information. They offered me a cash offer of $32,600. That was lower than a buy-bid I recieved from Carmax of $33,400, but I was going to accept it. Before driving 7 hours to buy ...
Fourth car purchased through Byers. This has by far been a frustrating experience. Only had the car a year and with such low mileage I wouldn’t think it would require such expensive maintenance. I don’t even think it was inspected before sold. A new battery new brakes etc needed is crazy for first year of ownership. Definitely unfortunate experience as previous experiences have always been positive. Definitely will rethink next purchase.
Friendly salesmen. Came in to buy my first car, a 2021 XSE. Cody and Bill were very helpful and got me sorted. Thanks again!
Excellent experience, Mark Morgan and the financing team went above and beyond expectations with my car purchase. They proved to be invaluable in answering any and all questions about the vehicle, being punctual with time restrictions, and helped make my experience at Byers flawless in all departments.
My salesperson, Mark, was very helpful and patient with me. He listened to my needs, and made suggestions as to what might be the best fit for me. I was able to order my truck and it arrived within just a couple of months! It was the easiest purchase I have ever made. If he didn't know the answer to a question, he found out for me, rather than just brush it off. He was very professional and not pushy at all. Just a great experience all around! We are still ironing out an issue with the front camera, ...
We bought our last car from them and We are extremely happy with the sales staff and the whole process everyone was kind and very helpful thank you again 😄
I've bought a few cars from dealer lots before and this was the best experience. Mark and Bill made the whole process seamless, quick and easy. No pressure no BS.m, I got exactly what I wanted at the best price, and I'm highly satisfied with the experience and additional warranty coverage.
What a great experience buying a new vehicle. We have been going to Byers Ford service department for a few years and have had great service. We decided to purchase a new vehicle and checked out Fords competition and also a Ford Explorer at Byers. We spoke with Mark who was very helpful and knowledgeable making our final decision very easy. Mark answered all of our questions and made us feel confident with our purchase. No pressure just down to earth conversation about the car and trade in value. I strongly suggest going to Byers and working with Mark as ...
Cody was my sales rep. He was awesome. I think my first contact with Byers was by phone on Thursday, and by Saturday I had a new truck. I even feel bad because I kept rushing him so we could get home to watch the football game, which was a completely unreasonable expectation that he nevertheless accommodated. He got me the price I wanted, for the truck I wanted, the day I wanted it. Just awesome. 🙂
We needed the code to have access to change the door locks on our recent purchased Lincoln MKC and spoke with Rob there at your service center. He told me to come in the next day ask for him I did and he took care of us right away. We did not purchase the car from Byers, but that didn't matter to Rob or any of the other people there at your dealership. We were treated with the utmost professionalism and excellent customer service. I will see to it that people know about how great your dealership truly is ...
Cody was excellent! Always was available and had time to help. The whole staff at the dealership was great
If you are looking for a great place to buy a used car (or a new one), this is the place to go. From start to finish, I was treated like the most important customer they had. I found a 2022 Ford Escape online. When I went to see it, Bob Drollinger and Grant Ceneskie treated me like a queen. They went above and beyond to accommodate me in every way possible. Coming from a 2011 base model Corolla, I had no idea how most of the gadgets in my new car worked. Grant was so patient with me, explaining everything I ...
Staff was friendly and not to pushy. The whole process was pretty quick and easy. Mark and Bill were very helpful.
Friendly staff, no pressure. I will be going back when its time for a new truck.
Salesman Mark gets 5 stars while Bill and the rest of the finance team and office get -3 stars due to a refusal to deliver a used car title which turned out to have an odometer discrepancy. No title to the bank, no memo to me 6 months later. And the worst and most relevant part... No follow up calls to my concerns. Garbage customer service that has resulted in a complaint filed and a full refund pending. Avoid while Bill is employed in finance!
It’s good to know that honorable people still exist! Jeff Ashbrook is a fine gentleman and truly enjoyed dealing with him.
Isaak was great to work with. He was very flexible with my schedule and being able to negotiate via email and phone conversations. Isaak was very knowledgeable about Ford's products and had no problem saying if he did not know the answer to my question, which was rare. Once the decision to purchase was made, the whole team did a nice job letting me know how long things were going to take and moving me through the process quickly but not rushing. There is a lot to cover during the close of the sale, but everything we had agreed ...
Seemed to care about me as a buyer. They all were knowledgeable and helpful. I would recommend them to anybody
Byers Ford made it very easy to purchase my car. Even picked me up at the airport. Isaak was very knowledgeable and had all the paperwork ready when I got there. I would definitely buy from them again
The person who initially took in my vehicle was rude and very condescending, for no apparent reason other than I am a black female. Not impressed with this service department at all. Had I not filed a complaint I believe I would have been charged for the work and time they put in, even though, they knew I had an ESP. I felt like I was judged based on the color of my skin and the fact that they assumed I knew nothing about cars. I've had two mechanical engineers as bf's who worked for Cadillac dealers plus ...
Very professional. No issues. Everything was handled in advance and logistics went as planned. Would recommend
I had my eye on a 2023 Ford Maverick, and I finally went in to test drive. I knew I would love the truck, and after some thought I went ahead and bought it. No regrets I absolutely love driving it. Everyone at Byers Ford was professional, nice, and not pushy. Kollin Hill was our salesman, and it was great. Thank you to everyone! -Ryan W
Mark did a great job walking through the 2023 Ford Maverick features and functionality, how the hybrid worked as I've never had a hybrid before. The finance manager was very professional and made the process really easy. Great experience overall at Byers Ford.
I buy all of my vehicles and have them serviced by Byers Ford. Service is impeccable starting from Sales Jeff Ashbrook to Dan Padgitt to John Hess in Management to Tiffany in Service and Finance is fun too. Super friendly and helpful and supportive throughout the whole process as usual.
The team was very easy going, helpful and enjoyable to complete a deal with. The building was clean and had a welcoming decor.
Great experience with everyone involved, thank you for your customer service, follow up, and understanding our needs.
John Grijak was our salesman, and the entire experience was outstanding. John’s upfront honesty and extensive knowledge made the purchasing of our new F-150 a breeze. We had to have our truck built in order to get exactly what we needed to be able to pull our 8500 lb. Camper. We are currently at Niagara Falls and our new truck did a great job pulling our camper.
Great people nice buying experience ,recommend them highly . Would shop there next time I need another auto or truck .
Low pressure and a nice salesman and easy finance and a nice selection to choose from
Worst customer service ever I’ve ever experienced! They should be out of business and have no right speaking to customers they way they do
Hassle free purchase..Isaak caldwell was very informative and let my wife and i test drive multiple vehicals before purchase
Totally professional dealership. Our interactions with the salesperson couldn’t have been any better. He was laid back, answered all our questions, and with zero pressure to buy anything. Absolutely awesome and surprisingly enjoyable experience for a car dealership. We were very happy to purchase a SUV from this dealership and this salesperson. And we love the used SUV we purchased. Thanks Kollin! We’ll send our friends and family your way! And the close-out process was quick and easy. We were in and out of there in 15 minutes because the gentleman was totally prepared when we sat down with ...
Great team @ Byers Ford.Everyone was wonderful to work with. It was a pleasure doing business with them.
Great place to buy a car and good people to deal with. Keaton was great to deal with.
From start to finish my experience with Byers ford was great. Keaton was my salesperson and he was helpful and didn’t pressure me into buying anything i didn’t want. There was a crack on the windshield of the car i bought and they fixed it the next weekend and gave me the full treatment. 10/10 would recommend buying from here!
Purchased the extended warranty with used truck. 3 times ive scheduled appts with service and was clear each time that I would need a loaner or rental vehicle. Twice I called Byers service directly. Th.most recent their 3rd party called m to schedule. All 3 times they havent had a vehicle for me to use. Sad part is the warranty covers the cost of a rental. They could make more $ renting to me than loaning a vehicle. I do not reccomend Byers service department and I would not reccomend buying the extended warranty.
Good experience. Grant was a pleasure to work with. Knowledgeable and kept me updated on my purchase. Haven't owned a Ford in years but so far very pleased with my Maverick.
It is great to know that there are dealers who are trustworthy and honest. Byers Ford did everything they could possibly do to make me happy. The process was seamless and my salesman Keaton really helped me with the online ordering. He made the entire process so easy. I can't say enough positive things about Keaton and Byers Ford. I truly appreciate how they treated an elderly customer with respect and honesty. I will continue to purchase products and service parts from Byers. Thank you for being true professionals.
Very friendly, knowledgeable people that I worked with. The process to purchase the vehicle, including my trade-in, was easy and fairly quick.
The deal was seamless and complete before I walked in the door. I highly recommend working with John Grijak. Professional and got me in the vehicle that I wanted at the right price.
Made a cold call to the dealership and Jeff answered My son had been in an accident, and we had to replace his vehicle in a hurry We had seen the vehicle online Jeff checked to see if he had it and we made set up a meeting Once i met Jeff and looked over the truck i told him my son couldn't get in until Friday He told me he would hold it until then as my son had only seen pictures and talked to me Jeff actually came in on his day off to finish everything up
the team did a great job of fixing my recall item on 2010 ranger kudos
Great service!! This was the easiest vehicle purchase we have ever experienced. No pressure, I was coming in to look at a specific truck but wanted to look at the new trucks first. The salesman, Jeff Ashbrook, said go ahead. So, looked around then looked at the Ranger I had come to see. It looked better than the pictures I saw on line. I was not sure about being approved with our credit history, but they got us approved within minutes, with multiple term offers. We could have been out of there in record time, but we kept talking with ...
Thoroughly kept appointment on time. They gave me a detailed evaluation of what was wrong with my car. Comfortable waiting room while car was being worked on.
Do not ever do business with them! And never buy a Ford! My ford has been bad from the beginning. Ford put in a bad transmission it’s had two clutches replaced since I bought it in 2015. It has less than 60,000 miles on it needs a new clutch but they’re saying the warranty is out. Not acceptable Ford made a bad decision there’s lawsuits in California about this. But it doesn’t matter to the regular consumer they sell make their money and then the heck with you. Stay away from buying any Ford products
Very fast service. I was able to drop off the night before and pick up the next day. Very friendly over the phone.
I was out of town when I experienced car trouble. Tiffany was sensitive to my situation realizing that I needed to leave Ohio on Tuesday. She kept me informed and my car was ready for my trip home.
Service department was polite and called me about the status of my vehicle, that a part needed to be ordered and will not be ready until the next day, which it was.
Awesome sales rep and made the purchase a very quick and easy experience. Love my new Bronco.
Nick and Steve did a great job helping me with the purchase of the car of my wife's dreams for our 50th anniversary. Thanks guys ! Henry Siska
Byers is always helpful staff is great to work with and they always keep me up to date on my progress. Thanks Carson for all you do.
Always treated as a valued customer…no complaints…all is good…can’t wait until I get my truck
Everyone was awesome in assisting me with my purchase. I am very happy with my new vehicle.
John Grijack was great as was everyone else at Byers. Good experience. I’ll go back.
Probably the best buying experience we have ever had. Alexis was great and very knowledgeable about the Mustang GT we purchased. We would recommend Byers Ford if you are in the hunt for a new vehicle.
Tiffany was great, kept us updated through a long wait for a backordered part. The cashier that checked us out (my receipt says her name was Tuesday) found a reward I didn't know I had and saved me some money. But they did manage to find a $200 extra thing needing repaired on what should have been a warranty repair. I genuinely don't know if that was a ripoff tbh, but it was like "ugh of course there was SOMETHING, it's never fully under warranty." And we dropped off the car with the top cover panel ...
Very professional and I got everything I needed Will definitely go back to service my vehicle
Good and prompt service with explanations for the service performed and the inspection that was done
Friendly and fast. I just stopped in with no appointment. Could not duplicate my concern. I will stop another time.
Tiffany exceeded our expectation. She was very through. Tiffany is a asset to your company.
Byers took care of everything we needed. They got us in in a timely manner for a recall.
Definitely the best experience we’ve ever had purchasing a vehicle with genuine and honest people.
Byers and Carson did a great job and will always take my cars there for service
They made the customer experience easy for both our vehicles today when we brought them in for oil changes
Mark Morgan was helpful in vehicle selection, test drive and ordering process. Good communication throughut and stayed late on Friday night so i can pick up my new vehicle.
This dealership made my buying experience quick and easy...they went above what I expected. They treated me like I was part of the Ford family! Would definitely recommend!
Great and friendly staff made my first purchase a great and smooth experience. Definitely would recommend and will be back in the future.
They take care of my vehicles without a problem! Have been going to Byers for 15 years for oil changes, etc!
Very pleased with the sales process and the servicing of the vehicle before we picked it up.
The team was courteous and professional. I drove two hours to the dealership and the truck was ready for me when I arrived.
Buying expierce was fine with the salesman. But after getting it home 3 hours away the vehicle was missing a part that was causing a boost leak when the work was done at their shop before I bought the vehicle. Very disappointing and it’s a far drive to go back to have it done so I had to get it fixed myself.
I was due for an oil change on my 2014 Ford Focus. My husband and I have relocated to the Delaware area. I was off on Monday, April 25th and stopped in the dealership expecting to make an appointment but was able to get the service that day. My experience was extremely positive making it a great experience. Thanks for your prompt response!
Jeff Ashbrook is part of a First Class Dealership. I recommend the Byers Delaware Group for all your Transportation needs.
I normally purchase vehicles close to home, but Byers Ford was worth the drive. My salesman Jeff Ashbrook made my purchase a pleasant experience. I traveled roughly 100 miles to see the vehicle I wanted and they reserved that car until I arrived. Nice folks to deal with. No pressure and very accommodating. Made the deal and was quite satisfied with the outcome. Well done!
Friendly service. Nice waiting area with WiFi and coffee, snacks, etc. Tiffany is great and helpful.
We dropped our car off on Thursday April 14th at 7:00 am. We did not receive any kind of communication from the service department. My husband left multiple messages both Thursday and Friday. Finally Friday April 15th around 5:00 pm my husband finally was able to speak to someone in the dealership and was told that was not there department but what they could see shoes the technician felt that he knew what was wrong with it and would follow up with us on Monday April 18th. That never happened again my husband left several messages and did not receive a returned ...