Customer Testimonials
We bought a 2021 Kia Soul from Byers Ford. They did most of the paper work for us and were so helpful. We had the car for 2 weeks and suddenly my right turn signal wouldn't work. My husband took it to someone to get the bulb changed. He led my husband to the back of the car and showed him a huge piece of clear heavy duty tape covering the turn signal mechanism cover allowing water in. Apparently the previous owner sold it to them like that. I called and they came and got the car and not only replaced ... Read More Google - Nov 12, 2026
Dealer was prepared for my visit, greeted me, handled questions about the service as well as issues I was having with the vehicle and got me out of there in a reasonable timeframe.
Everyone at the dealership is welcoming and wonderful. Would highly recommend over and over again!
Carson was amazing with communication, He definitely went over & behind!! I’ve always been pleased with Byers!!!
Like valet service, work was done as requested and car returned in resonable time. Too many text messages and not all relevant when received.
Kaylee along with one of your technicians work patiently with me over my confusion with the Locking of the tailgate on my new to me 2025 F150 power boost which I purchased there a year ago she was extremely patient with me on two separate occasions that I brought the truck in I left thoroughly happy satisfied
I was treated well sat for 3 hours while my problem with my tailgate on my F-150 was worked on was told I need to bring the truck back for 2 or 3 days it's a warranty item but they're not offering me a loaner car or rental because they want to make sure when they take it apart the tailgate that I didn't stick a fork in it that the problem is not my fault I've Googled the problem and it's prevalent in the F-150s that the tailgate does not lock or that it opens on ... Read More DealerRater - Nov 10, 2026
Friendly and helpfult they were friendly and helpful and correct3ed all the problems then and there
Always very helpful and kind
Tiffany is always super helpful and responsive. I really enjoy working with her! Kind and responsive
Custom ordered a Mustang GT. The whole team was great. Ask for Jeff as a sales associate - great to work with and he'll treat you right!
I was sold a truck with high mileage at a very a very costly price. But 2026 of same truck with 0 miles has only 5k price difference.
Quick service, kind and responsive customer relations and efficient communication, reminders and online payment.
Awesome people and experienced staff. We have been using this service center for 3 years. No hassle whatsoever. Rocommended
Started off great then went downhill. Was told multiple things. Then the story changed multiple times.
Friendly and professional service.
The staff is always fun and kind. That goes a long way for me Carson always greats me with a smile and soft voice. Sly is always ready to give a little good advise when asking for it. The rest of the staff is always nice and fun to interact with
They lied to me about needed service to get out of paying for it Sales manager lied to me
Serviced my car quickly even without an appointment
Oil change, the Works inspection. Good service, good timing, good advice.
Great service, always! On time. Kept informed. Polite professional service. Great staff all around from sales to service.
I had recall checked out
My problem wasn't planned but they got me in the next morning. Fixed it and I was happy. Until it made a noise that I had never heard before. I called,explained it and the next morning they came and picked my car up. The new part was faulty. Hence the noise. And it had a mind of its own as to when it was going to make the noise. Well they got it fixed and returned it to me just like new. I'm happy.
Very easy and didn't feel pressured. Got exactly what I wanted. I love my purchase.
As usual. Excellent experience. Fast and always keeping me up to date.
Tiffany Marx always treats us great and takes care of what we need done to our car. Thank you, Tiffany!
New customer, new to the area. Walked in dropped off my vehicle and it was done in an hour. This may be the first review I've ever posted and Byers Ford deserves it. Best experience I've had at a dealership for service. It was already going outstanding but paying for the service topped it as I assumed an oil change and tire rotation would have been $200+ (my experience with most places) but was only charged $96 including tax!!! Finally I'll add that I wasn't haggled, pushed or pressured into getting unnecessary work done. They were happy to ... Read More Google - Oct 28, 2026
Rick did a great job. One of the best experiences purchasing a new car in a long time.
Absolutely great. Flew in from Wisconsin, Jeff arranged a ride for me to the dealership and all was done as discussed by telephone. No games, fees or disappointments. Extremely happy
Had a very pleasant experience. Just bought a used f-150 from another dealership and my transmission went bad within months. Took the truck over to Kyle at Byers Ford and he took care of the rest, everything from holding the warranty company accountable, to give me real time updates on my Truck status. In just about 2 weeks, I got my truck back with a new transmission and actually ended up paying much less than I expected. Thank you Kyle and everyone at Byers Ford for taking care of me!
Carson and the team at Byers Ford were great and I will be going back for more services soon!
Very helpful staff and updates you on the work you are having done. Nice staff
They were fast and nice. Had oil change and tire rotation took 45 minutes They were pleasant
Quick and painless!
Used mobile service, was timely and worked well Tech was friendly and professional and thorough Checked on a recall and did a vehicle inspection
Friendly fast service for a reasonable price
Fast and honest would use again
We've Bought many cars here. Carson my service advisor always does great. Very happy again.
Pleasant, courteous, fast. Triple threat of customer service. Well appreciated! I would recommend to everyone. Thanks!
I had a very difficult problem and Carson kept me updated and lines of communication open. It’s very difficult to get service to answer the phone. I can let it ring 10 times and no one answers it. I’ve been with Ford for years and this seems to be a chronic problem. Also the person answer ing doesn’t seem very happy to be in her job.
Staff very professional Service was quick
The best!
John Grijak assisted me with the purchase of a new truck from out-of-state. He assisted with airport pick-up, having all docs ready and walking me through the vehicle in-detail. Very helpful, local guy looking to make a difference in his community as well.
Easy and quick sale. Mark was great to work with, willing to answer questions and make for a smooth buying experience!
I knew exactly what I wanted and John made sure it happened. I'm from Idaho, and they could have been a problem for me. But they were honest start to finish.I appreciate you guys for getting me what I wanted and without any issues. You're a hard sell on how to be OLD SCHOOL Honest THANKS AGAIN. GOD BLESS AND GOD SPEED.
I had a great experience with the Byers Ford Service Center. They came right to my house to complete a recall repair on my vehicle, which was extremely convenient. The technician was very friendly, professional, and knowledgeable. The repair didn’t take long at all, and everything was completed quickly and efficiently. I really appreciated the excellent customer service and the convenience of having the work done at home. Highly recommend!
Overall good experience, I’ve taken my vehicle there several times and always great service. The only complaint is I had oil residue on my steering wheel. I know not a big deal but that is my only complaint.
Good people honest helpful Mark was awesome Clean dealership great support Would recommend to people
My mechanic was awesome very thorough. I will always request him in the future. Give him a raise
Byers ford made it simple to schedule service. Tiffany had very good communication during service and answered several questions for me very promptly. Work was completed quickly.
I have a brand new f250 tremor. I called and scheduled a service on my truck due to a squeak/chirp noise coming from either the front right suspension or brake. I waited in the lobby for an hour and a half. They came up to me and and said they couldn’t hear it or or find the issue. I told him I could drive him around the block right now and show him what I mean. He said “ok”.. I toon him for a ride in my truck. I rolled the window down and before we left the ... Read More DealerRater - Oct 16, 2026
They were an exceptional company to work with They handled everything. They were patient and answered all our questions. We didnt have a way to get there so they brought the car to us. I would highly. Recommend them.
Took them an hour to tell me my "ball joints were bad" when I know for a fact they're not. And the only reason it was an hour is because that's when I walked back there and it's conveniently "right when they were about to come get me" or I'd have been waiting even longer Nobody spoke to me the entire time or even offered to help me, nobody responded to my text asking for an update and then they tried to sell me work. And the alignments are THREE HUNDRED DOLLARS.
Not really good. The mechanic that did my oil change was somewhat incompetent. He changed my time clock, took off my speedometer link, didn’t turn back on the car lights, and I noticed that a new oil change sticker
Very convenient. Not sure why they did 3 hard credit inquiries when I have a Ford through Ford credit.
Fast, efficient. Valet was a blessing. Good communication. Will use Byers in the future Great
Tiffany was so helpful from step one all the way to dealing with our car insurance! The only thing I didn't like was getting text messages instead of a person talking to me. Although the video sent was very helpful and there was Tiffany to answer questions.
Update - the hard top I ordered and paid for the first week of August finally arrived - two months after purchase. The freight carrier call me to let me know that the hard top was crated and on a pallet, measured 60”x70”x48” and weighed 520#!!! I asked them to hold it until I could make arrangements with a local Ford dealership to accept the delivery and swap the soft top for the hard top. I was told by Ricky, the salesman at Byers, that would take two people to make the switch from soft top to hard top but ... Read More Google - Oct 6, 2026
Quick. Easy. Good work. Kinda wish the inspection was more detailed but overall good service
Very easy. Will purchase my next mustang there. Only complaint, not sure why 3 hard inquiries were done.
The dealership is always on top of things. Everyone is always helpful. Waiting room is nice and clean.
Fast friendly service Tiffany was Super to deal with If I wasn't already married, ha ha
Mark was extremely swell to work with. A very easy process by the Byers team. Thank you!
Great experience I would highly recommend Byers to anyone looking for a new car or truck
Nice place to get your car serviced. They always get me in and out in a reasonable amount of time.
I have had no service at the Byers Service Center and based on the poor experience I had purchasing the car I do not plan to return to Byers ever again. I’m still waiting on the hard top I paid $6000 for 2 months ago. I have followed up numerous times with the sales team and have never received a response from anyone!
I won't be going back. After scheduling my 10k service, I figured everything was included in the price. Nope, fuel and some other cleaner were added to the bill separately when it mentions it as part of the service. I don't play when it comes to hidden fees. I'll be going somewhere else for oil changes.
The sales person I’ve dealt with since the day I bought the car still is amazing. Respectful, outgoing and on it. Great service. Now let’s get to the service side. I can do all my own work on any of my vehicles but I can’t bc I don’t want to void my bumper to bumper warranty. So I bring my Camaro in to get a simple oil change and a 10 point inspection. Well they told me it would be done in an hour, cool, I’m ok with that. After over an hour I see my ... Read More Google - Sep 30, 2026
Carson did his usual fine work Glad it was not more like ten words more
I was very pleased with the service. I was especially pleased with Mr Wallen. He was very helpful and to the point. He was able to get a correct diagnosis of my problems. Would use his services again.
Easy to work with and closed quickly Car was not as well prepped for delivery as I would have preferred. Interior seat, dash, and door panels were dirty.
Gave me a great deal on my trade-in. Everyone was very friendly. The best experience buying a new car.
Always a great experience. Great communication! Referred my son for new purchase and Mark Morgan took great care of him. Dealership also takes care of my wife's car and my boss' truck.
Friendliness , fast and clean I got there and they got me in and did a great job
Works good for us..my wife and I...especially the courtesy vehicle Kyle provided for my wife ..very nice..
The service department is great. They got my car serviced and installed my new tires quickly.
Quick, courteous service. Updates on my vehicle status. Quick check out and all questions answered.
The service department at Byers has really degraded over the last year or so. I've been coming here for nearly a decade, servicing somewhere between 6 and 10 Ford vehicles over that time and, up until this past year or so, I've had stellar service. That is no longer the case. Consistently, I have issues with workmanship and quality; I have issues with the advisors saying one thing on price or scope and then doing something totally different (and almost always far more expensive) instead and then getting verbally aggressive with me when I dispute it; I've even taken ... Read More Yelp - Sep 15, 2026
The service department at Byers has really degraded over the last year or so. I've been coming here for nearly a decade, servicing somewhere between 6 and 10 Ford vehicles over that time and, up until this past year or so, I've had stellar service. That is no longer the case. Consistently, I have issues with workmanship and quality; I have issues with the advisors saying one thing on price or scope and then doing something totally different (and almost always far more expensive) instead and then getting verbally aggressive with me when I dispute it; I've even taken ... Read More Google - Sep 15, 2026
The service department at Byers has really degraded over the last year or so. I've been coming here for nearly a decade, servicing somewhere between 6 and 10 Ford vehicles over that time and, up until this past year or so, I've had stellar service. That is no longer the case. Consistently, I have issues with workmanship and quality; I have issues with the advisors saying one thing on price or scope and then doing something totally different (and almost always far more expensive) instead and then getting verbally aggressive with me when I dispute it; I've even taken ... Read More Google - Sep 15, 2026
We went to Buyers Ford in Ohio fully prepared and ready to purchase a Ford F-150. Unfortunately, our experience with the salesman was extremely disappointing.
From the beginning, his attitude came across as rude and disrespectful. As customers who were seriously interested in buying a vehicle, we expected to be treated professionally and with basic courtesy. Instead, the way we were spoken to made us feel like our business was not valued.
We were ready to spend our money there and purchase an F-150, but the salesman’s behavior completely changed our decision. A dealership can have great vehicles and ... Read More DealerRater - Sep 14, 2026